{"id":213657,"date":"2021-05-13T16:15:54","date_gmt":"2021-05-13T15:15:54","guid":{"rendered":"https:\/\/ionscience.com\/detecteurs-de-gaz-et-de-fuites\/service-client\/"},"modified":"2022-06-30T14:16:29","modified_gmt":"2022-06-30T13:16:29","slug":"service-client","status":"publish","type":"page","link":"https:\/\/ionscience.com\/fr\/detecteurs-de-gaz-et-de-fuites\/service-client\/","title":{"rendered":"Service client"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fbfbfb” bg_image=”175652″ background_image_mobile_hidden=”true” bg_position=”right top” bg_repeat=”no-repeat” scene_position=”center” top_padding=”6%” bottom_padding=”6%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” class=”bg-contain” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-9-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Service client<\/h1>\n

ION Science est r\u00e9put\u00e9 pour le niveau exceptionnel de son service client et de ses services d’assistance[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”technical-support” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]Notre \u00e9quipe d’assistance technique et applicative exp\u00e9riment\u00e9e se tient \u00e0 disposition pour aider et r\u00e9pondre rapidement \u00e0 toutes les demandes des clients, en minimisant les temps d’arr\u00eat des instruments. Chez nous, les clients ont \u00e9galement acc\u00e8s \u00e0 du mat\u00e9riel de soutien comme des FAQ<\/a>, un guide pour l’enregistrement de l’outil<\/a> pour une garantie prolong\u00e9e et une explication de la m\u00e9thode de retour pour la maintenance annuelle et le recalibrage<\/a>.<\/p>\n

Assistance technique et applicative<\/h3>\n

ION Science est fi\u00e8re d’offrir un soutien exceptionnel \u00e0 tous ses clients<\/strong><\/p>\n

Que vous soyez un distributeur d’ION Science ou un utilisateur de nos outils, nous disposons d’une \u00e9quipe d’assistance technique et applicative d\u00e9di\u00e9e pour r\u00e9pondre \u00e0 toutes vos questions et vos demandes concernant votre outil ou son utilisation dans des applications sp\u00e9cifiques. Nous garantissons une r\u00e9ponse rapide et visons \u00e0 traiter votre demande de la mani\u00e8re la plus efficace et satisfaisante possible.<\/p>\n

En plus de notre \u00e9quipe de service client interne, des distributeurs et des centres de service agr\u00e9\u00e9s d’ION Science, form\u00e9s et qualifi\u00e9s selon les m\u00eames normes \u00e9lev\u00e9es, sont pr\u00e9sents dans le monde entier.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” el_class=”instruments-support-hubspot” button_id=”1″ text=”Contactez le support”][\/vc_column][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color=”#f9f9f9″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”1px” column_border_color=”#cccccc” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Avez-vous besoin d\u2019assistance?<\/h3>\n

Pour obtenir de l’aide, veuillez contacter un membre de notre \u00e9quipe d’assistance exp\u00e9riment\u00e9e qui se fera un plaisir de vous aider.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”none” el_class=”instruments-support-hubspot” button_id=”1″ url=”#” text=”Contactez le support”][divider line_type=”No Line”][divider line_type=”No Line”][vc_column_text]\n

FAQ<\/h3>\n

Nous avons compil\u00e9 ici les questions d’assistance les plus fr\u00e9quemment pos\u00e9es pour votre d\u00e9tecteur de gaz ION Science.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”none” button_id=”1″ url=”\/fr\/gas-and-leak-detectors\/customer-support\/faq\/” text=”FAQ”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#041e42″ scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Avez-vous enregistr\u00e9 votre instrument?<\/h3>\n

Enregistrez votre outil de d\u00e9tection de gaz et recevez jusqu’\u00e0 cinq ans de garantie prolong\u00e9e gratuite\u00a0![\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”Accent-Color” color_override=”#ffffff” solid_text_color_override=”#041e42″ icon_family=”none” button_id=”1″ url=”\/fr\/gas-and-leak-detectors\/customer-support\/register-your-instrument\/” text=”Enregistrez votre instrument”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” bottom_padding=”3%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”technical-support” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-9-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Service et \u00e9talonnage des d\u00e9tecteurs de gaz<\/h3>\n

Il est recommand\u00e9 que les instruments de d\u00e9tection de gaz soient renvoy\u00e9s chaque ann\u00e9e pour entretien et r\u00e9\u00e9talonnage afin de s’assurer qu’ils continuent de fournir des r\u00e9sultats pr\u00e9cis et fiables et de maintenir leur garantie prolong\u00e9e.<\/p>\n

Nos techniciens qualifi\u00e9s sont disponibles pour vous fournir la r\u00e9paration, la maintenance et l’\u00e9talonnage de votre instrument, avec des d\u00e9lais de livraison rapides pour minimiser les temps d’arr\u00eat.<\/p>\n

Votre instrument peut \u00eatre retourn\u00e9 \u00e0 un centre de service agr\u00e9\u00e9 ION Science dans votre r\u00e9gion ou au si\u00e8ge social d’ION Science.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” button_id=”1″ text=”En savoir plus” url=”\/fr\/gas-and-leak-detectors\/customer-support\/service-and-calibration-of-your-gas-detector\/”][\/vc_column][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color=”#f9f9f9″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”1px” column_border_color=”#cccccc” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Comment disposer de fa\u00e7on s\u00fbre de votre instrument!<\/h3>\n

ION Science propose l’\u00e9limination en toute s\u00e9curit\u00e9 de votre ancien instrument. Dans le cadre de notre syst\u00e8me de conformit\u00e9 aux DEEE, les instruments sont d\u00e9compos\u00e9s, recycl\u00e9s ou \u00e9limin\u00e9s comme il se doit. Contactez-nous pour renvoyer votre instrument pour une \u00e9limination s\u00fbre.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”none” button_id=”1″ url=”mailto:service@ionscience.com” text=”\u00c9liminez votre instrument en toute s\u00e9curit\u00e9”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color=”#ececec” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”1px” column_border_color=”#cccccc” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Documents pour l\u2019assistance client\u00e8le<\/h3>\n

Ici, vous avez acc\u00e8s \u00e0 tous les manuels sur les capteurs et les composants, et aux articles d\u2019application technique disponibles. Vous pouvez \u00e9galement acc\u00e9der aux documents suivants d\u00e8s maintenant en cliquant sur les liens ci-dessous\u00a0:<\/p>\n