{"id":208399,"date":"2020-03-03T00:00:00","date_gmt":"2020-03-03T00:00:00","guid":{"rendered":"https:\/\/ionscience.com\/gas-and-leak-detectors\/customer-support\/"},"modified":"2022-06-30T13:49:17","modified_gmt":"2022-06-30T12:49:17","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/ionscience.com\/usa\/gas-and-leak-detectors\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fbfbfb” bg_image=”175652″ background_image_mobile_hidden=”true” bg_position=”right top” bg_repeat=”no-repeat” scene_position=”center” top_padding=”6%” bottom_padding=”6%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” class=”bg-contain” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-9-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Customer Support<\/h1>\n

ION Science is renowned for our exceptional level of customer service & support<\/strong>[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”technical-support” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]Our experienced Technical & Applications support team is available to help and guarantee a fast response to all customer inquiries, minimizing any downtime of your instrument. Here, customers also have access to support material such as FAQs<\/a>, how to register your instrument<\/a> for an extended warranty, and how to return your instrument to us for annual service and re-calibration<\/a>.<\/p>\n

Technical & Applications Support<\/h3>\n

ION Science takes pride in offering outstanding support to all our customers<\/strong><\/p>\n

Whether you are an ION Science Distributor or a user of our instruments, we have a dedicated Technical & Applications support team on-hand to answer any questions and inquiries regarding your instrument or its use within specific applications. We guarantee a fast response and aim to deal with your inquiry as efficiently and effectively as possible.<\/p>\n

In addition to our in-house customer support team ION Science Distributors & Authorised Service Centres are located around the globe, trained and qualified to the same high standards.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” el_class=”instruments-support-hubspot” text=”Contact Customer Support”][\/vc_column][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color=”#f9f9f9″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”1px” column_border_color=”#cccccc” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Do you need support?<\/h3>\n

For customer support please contact a member of our expert support team who will be happy to help.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”none” el_class=”instruments-support-hubspot” url=”#” text=”Contact Customer Support”][divider line_type=”No Line”][divider line_type=”No Line”][vc_column_text]\n

FAQs<\/h3>\n

Here we have collated the most frequently asked support questions for your ION Science gas detector.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”none” url=”\/usa\/gas-and-leak-detectors\/customer-support\/faq\/” text=”FAQs”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#041e42″ scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Have You Registered Your Instrument?<\/h3>\n

Register your gas detection instrument and receive up to five years of extended warranty, for free![\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”Accent-Color” color_override=”#ffffff” solid_text_color_override=”#041e42″ icon_family=”none” url=”\/usa\/gas-and-leak-detectors\/customer-support\/register-your-instrument\/” text=”Register Your Instrument”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” bottom_padding=”3%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”technical-support” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-9-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Service & Calibration of Your Gas Detector<\/h3>\n

We recommend returning your gas detection instruments annually for service and re-calibration to ensure they continue to provide you with accurate, reliable results and that they maintain their extended warranty.<\/p>\n

Our qualified engineers are on hand to provide you with the repair, maintenance, and calibration of your instrument, with a fast turnaround to minimize downtime.<\/p>\n

Your instrument can be returned to an ION Science Authorised Service Centre in your area, or to the ION Science Head Office.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Find out more” url=”https:\/\/ionscience.com\/usa\/gas-and-leak-detectors\/customer-support\/service-and-calibration-of-your-gas-detector\/”][\/vc_column][vc_column column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color=”#f9f9f9″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”1px” column_border_color=”#cccccc” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Safe Disposal of Your Instrument<\/h3>\n

ION Science offers safe disposal of your old instrument as part of our WEEE compliance scheme,<\/a> the instruments are broken down, recycled, or disposed of appropriately. Contact us to return your instrument for safe disposal.[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”none” url=”mailto:service@ionscience.com” text=”Safely Dispose Your Instrument”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color=”#ececec” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”1px” column_border_color=”#cccccc” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Support Documents<\/h3>\n

Here you can gain access to a number of support documents and files including; Product Brochures, Product Manuals and Technical Articles.
\nYou can also access the following documents now by clicking the links below:<\/p>\n