Customer Support

At ION Science, we are renowned for our exceptional level of customer service and support.

Technical and application support

ION Science is proud to offer exceptional support to all of our customers

Our experienced technical and application support team is available to help and ensure a quick response to all customer enquiries, minimising instrument downtime. Here, customers also have access to support materials such as FAQs, how to register your instrument for extended warranty, and how to return the instrument to us for annual service and calibration.

Whether you are an ION Science distributor or an end user, we have a dedicated technical and application support team available to answer any questions and requests regarding your instrument or its use within specific applications. We guarantee a quick response to deal with your request as efficiently and effectively as possible.

In addition to our in-house customer service team, ION Science Distributors and Authorized Service Centers are located around the world, trained and qualified to the same high standards.

Contact Support

Do you need support?

For customer support, please contact a member of our experienced support team who will be happy to assist you.

Contact Support


Here we have compiled the most frequently asked support questions for your ION Science gas detector.


Have you registered your instrument?

Register your instrument and receive up to five years of extended warranty* for free!

*5 years extended warranty for Tiger XT and Tiger XT Select instruments.

2 years extended warranty for all other instruments.

Gas detector service and calibration

It is recommended that gas detection instruments be returned annually for service and factory calibration to ensure they continue to provide accurate and reliable results and maintain their extended warranty.

Our qualified technicians are available to provide you with the repair, maintenance and calibration of your instrument, with fast delivery times to minimise downtime.

Your instrument can be returned to an authorised ION Science service centre in your area, or to the ION Science headquarters.

Find out more

Safe disposal of your instrument

ION Science offers the safe disposal of your old instrument as part of our WEEE compliance scheme. Instruments are broken down, recycled, or disposed of appropriately. Contact us to return your instrument for safe disposal.

Safely dispose of your instrument

Support documents

Here you can access a variety of service and support documents and files. The following corporate documents are available below:

Support documents

Support video

For your convenience, we have created a series of short, immediate support videos to avoid unnecessary downtime of your ION Science gas detection equipment.

Support video

Instrument software

Please install the latest version of the software to ensure you are up to date.

Instrument gas table

Please install the latest version of the instrument gas table.