Customer Support

Our experienced Technical & Applications support team are available to help and guarantee a fast response to all customer enquiries, minimising any downtime of your instrument. Here, customers also have access to support material such as FAQs, how to register your instrument for extended warranty, and how to return your instrument to us for annual service and re-calibration.

Technical & Applications Support

ION Science takes pride in offering outstanding support to all our customers

Whether you are an ION Science Distributor or a user of our instruments, we have a dedicated Technical & Applications support team on-hand to answer any questions and enquiries regarding your instrument, or its use within specific applications. We guarantee a fast response, and aim to deal with your enquiry as efficiently and effectively as possible.

In addition to our in-house customer support team ION Science Distributors & Authorised Service Centres are located around the globe, trained and qualified to the same high standards.

Do you need support?

For customer support please contact a member of our expert support team who will be happy to help.

FAQs

Here we have collated the most frequently asked support questions for your ION Science gas detector.

Support Documents

Here you can gain access to a number of support documents and files including; Product Brochures, Product Manuals and Technical Articles.
You can also access the following documents now by clicking the links below:

• Warranty Statement
• Terms & Conditions
• Company ISO Certificate
• Shipping to ION Science Ltd – Terms & Conditions

Support Videos

For your convenience we have created a series of short videos for immediate support to prevent unnecessary downtime of your ION Science gas detection equipment.