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Customer Support

At ION Science, we are renowned for our exceptional level of customer service and support.

Technical and application support

ION Science is proud to offer exceptional support to all of our customers

Our experienced technical and application support team is available to help and ensure a quick response to all customer enquiries, minimising instrument downtime. Here, customers also have access to support materials such as FAQs, how to register your instrument for extended warranty, and how to return the instrument to us for annual service and calibration.

Whether you are an ION Science distributor or an end user, we have a dedicated technical and application support team available to answer any questions and requests regarding your instrument or its use within specific applications. We guarantee a quick response to deal with your request as efficiently and effectively as possible.

In addition to our in-house customer service team, ION Science Distributors and Authorized Service Centers are located around the world, trained and qualified to the same high standards.

Contact Support

Do you need support?

For customer support, please contact a member of our experienced support team who will be happy to assist you.

Contact Support

FAQ

Here we have compiled the most frequently asked support questions for your ION Science gas detector.

FAQ

Have you registered your instrument?

*5 years extended warranty for Tiger XT and Tiger XT Select instruments.

2 years extended warranty for all other instruments.

Gas detector service and calibration

It is recommended that gas detection instruments be returned annually for service and factory calibration to ensure they continue to provide accurate and reliable results and maintain their extended warranty.

Our qualified technicians are available to provide you with the repair, maintenance and calibration of your instrument, with fast delivery times to minimise downtime.

Your instrument can be returned to an authorised ION Science service centre in your area, or to the ION Science headquarters.

Find out more

Safe disposal of your instrument

ION Science offers the safe disposal of your old instrument as part of our WEEE compliance scheme. Instruments are broken down, recycled, or disposed of appropriately. Contact us to return your instrument for safe disposal.

Safely dispose of your instrument

Support documents

Here you can access a variety of service and support documents and files. The following corporate documents are available below:

Support documents

Support video

For your convenience, we have created a series of short, immediate support videos to avoid unnecessary downtime of your ION Science gas detection equipment.

Support video

Instrument software

Please install the latest version of the software to ensure you are up to date.

Instrument software

Instrument gas table

Please install the latest version of the instrument gas table.

Instrument gas table

Diffusion Vs. Pumped Fixed Gas Detection

Diffusion Fixed Gas Detection Device

A diffusion gas detection device works, as the name suggests, on the diffusion principle. The sensor is exposed to the ambient air and will measure the gas by means of the diffusion principle. Diffusion means proportional spread of molecules over the available space (from high concentration to low concentration). This also means that a diffusion gas detection device is only able to measure the concentration of gases at the location where the device is located. Since there is no forced flow of the gas to be measured, this device is not suitable for taking measurements remotely, but they do accurately identify what’s present in a given location.

Pumped Fixed Gas Detection Device

Pumped instruments are equipped with a built-in sampling pump. This means that the device is constantly drawing in gases. A sampling hose may be connected to extend the reach. This means that you can take a measurement from a safe distance so you have an idea of which gases will be present in which concentration before you are exposed to this environment. This allows you to make an appropriate risk analysis and make the right strategy and PPE choices based on the measurement results. By positioning the measuring hose correctly, you can also make a correct measurement at different heights to chart all risks.

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Comparative specifications
Sensor Variant	MiniPID 2 PPM WR VOC Sensor	MiniPID 2 PPM VOC Sensor	MiniPID 2 PPB WR VOC Sensor	MiniPID 2 PPB VOC Sensor	MiniPID 2 HS VOC Sensor	MiniPID 2 10.0 eV VOC Sensor	MiniPID 2 11.7 eV VOC Sensor	MiniPID 2 PPB XF Sensor
Electrode Stack Colour	Blue	Blue	White	White	Red	White + Gold Spot	White	White + Filter
Minimum Detection Limit	500 ppb	100 ppb	20 ppb	1 ppb	0.5 ppb	5 ppb	100 ppb	1 ppb
Range	0 to >10,000 ppm	0 to 4000 ppm	0 to >200 ppm	0 to >40 ppm	0 to >3 ppm	0 to >100 ppm	0 to >100 ppm	>40 ppm
Response Time T90 (s)	<3	<3	<8	<8	<12	<8	<8	<12s
Sensitivity	>0.4 mV/ppm @ 100ppm	>0.65 mV/ppm @ 100 ppm	>5 mV/ppm	>30 mV/ppm	>600 mV/ppm	>15 mV/ppm	>1 mV/ppm	>30 mV/ppm
Lamp Energy	10.6 eV	10.6 eV	10.6 eV	10.6 eV	10.6 eV	10.0 eV	11.7 eV	10.6eV
	Product Details	Product Details	Product Details	Product Details	Product Details	Product Details	Product Details	Product Details

Customer Support

Technical and application support

Do you need support?

FAQ

Have you registered your instrument?

Gas detector service and calibration

Safe disposal of your instrument

Support documents

Support video

Instrument software

Instrument gas table

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Gas and Leak Detectors

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OEM Sensors – comparison

MiniPID 2 PPM WR VOC Sensor

MiniPID 2 PPM VOC Sensor

MiniPID 2 PPB WR VOC Sensor

MiniPID 2 PPB VOC Sensor

MiniPID 2 HS VOC Sensor

MiniPID 2 10.0 eV VOC Sensor

MiniPID 2 11.7 eV VOC Sensor

MiniPID 2 PPB XF Sensor